WHAT GUIDES US
The RiverCity Ferries Customer Charter is our framework of customer principles that guide our customer programs and initiatives throughout the organisation.
At RiverCity Ferries, customer service means exceeding our customer’s expectations at every step of the customer journey, listening to, anticipating and responding to customers’ needs.
To safely and easily connect all of our customers with people and places.
Connecting people, linking communities, finding solutions, creating opportunities, enhancing cities.
We believe in connecting our customers with people and places important to them.
We value the safety and celebrate the diversity of our people. We maintain a customer focus in everything we do.