Customer Charter

The RiverCity Ferries Customer Charter is our framework of customer principles that guide our customer programs and initiatives throughout the organisation.

Our Commitment to a Customer Focus

At RiverCity Ferries, customer service means exceeding our customer’s expectations at every step of the customer journey, listening to, anticipating and responding to customers’ needs.

Our Purpose

To safely and easily connect all of our customers with people and places.

Our Mission

Connecting people, linking communities, finding solutions, creating opportunities, enhancing cities.

Our Customers

We believe in connecting our customers with people and places important to them.

CityCat Captain

Our People

We value the safety and celebrate the diversity of our people. We maintain a customer focus in everything we do.