Customer Information

Our services operate every day of the year, providing the people of Brisbane an affordable and reliable way to get around. Our CityCats cruise up and down the river between UQ St Lucia and Northshore Hamilton at a top speed of 25 knots whilst our smaller Cross River CityFerries and CityHopper services cruise at a more leisurely pace of around 10 knots.

Beat the city traffic and experience Brisbane from the water. The Brisbane River connects to a wealth of recreational, environmental, cultural and dining experiences.


To purchase your fare, simply use your go card or use your contactless Visa, Mastercard and American Express debit or credit card, including those linked to the digital wallet of your smart phone smart watch or smart device. Present one card or device per customer and remember to tap on and off with the same card or device.

Fares are calculated automatically and based on the number of zones you travel through during your journey. The fare is deducted from your go card balance or digital wallet when touching off at the end of your journey.

All trips onboard Brisbane ferry services travel within Zone 1. 

To find out more about zones, go cards, Smart Ticketing and other types of tickets, including single paper tickets, concessions and special access passes, visit the TransLink website or call 13 12 30.

Mother and daughter travelling on a CityCat in Brisbane

Lost property

If you have lost something onboard one of our services, we will do everything we can to get it back to you. To register your lost item, please call us between 9:00am and 3:00pm Monday to Friday, (excluding public holidays).

Phone: 07 3569 4400
It’s important that you give us a full description of the item/s lost. If you are able to provide us with a service, vessel name and the time of travel there’s a better chance of tracking your lost item/s.

Collecting your property
If we locate your item/s, we will contact you to arrange collection. You will be able to retrieve it from our Rivergate Marina Office at Murrarie, between 9:00am to 3:00pm Monday to Friday (excluding public holidays).

For security purposes, please bring photo ID when collecting your item. 

Hand hygiene for COVID on RiverCity Ferries in Brisbane


We are cashless

In response to the COVID-19 pandemic, our services remain cashless. This means customers are unable to purchase paper tickets or use cash onboard ferry services. The only acceptable payment methods are go cards and contactless Visa, Mastercard and American Express debit or credit cards, including those linked to the digital wallet of your smart phone, smart watch or smart device. 

Dog on a ferry


Dogs on board

Customers can enjoy travelling with their pet dog on CityCats and ferries during off-peak times 8:30am–3:30pm and 7pm–6am Monday to Friday and all weekend. Please refer to Translink's information on 'Travelling with animals and pets' including familiarising yourself with the requirements and acceptable carriers & muzzles before travelling.

To ensure the safety and comfort of all passengers, please keep the following in mind when travelling with your four-legged friend:

  • ensure your dog is on a lead and wearing a n approved muzzle or approved enclosed carrier
  • remain outside the ferry cabin (and on the lower level) and maintain control of your pet at all times
  • carry waste bags and clean up and take with you any mess your dog makes while on board
  • only travel with a maximum of two dogs at a time.



Your feedback is important to us. To provide any comments or commendations about our ferry services please do so via this form.



TransLink Policies

TransLink policies and procedures for safe passenger travel apply on all Brisbane City Council ferry services.

TransLink Conditions of Travel ›

TransLink Concession Policy ›